IHS Return Policy
We will refund your online book purchase if you:
- Return new books and unopened merchandise in their original condition. Shrink-wrapped products must be unopened. Used or damaged books cannot be returned.
- Include your receipt/packing slip (titled “Invoice”) and a written explanation for the return.
- Return within 21 days of the shipment date listed on your packing slip.
- Ship all returns to: IHS, 16880 Middlebelt Road, Ste. 4, Livonia, MI 48154
Shipping charges are not refundable.
- Returns made to IHS within 21 days of the shipment date will be refunded in the form of the original payment method.
- Lost your packing slip? Please contact IHS at 734.552.7200 to obtain your order number and return instructions.
- You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (5 to 10 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
- Membership Certificates and "Have You Heard Brochures" are non-refundable