IHS Shipping Policy

All prices are in US currency. 

Bulk orders of 10+ units are fulfilled from our out-of-state warehouse inventory and may incur additional processing time of 1-2 weeks. If needed, you may contact us for a shipping estimate prior to placing your order: orders@ihsinfo.org or 734-522-7200.

At this time, orders are shipped from the IHS office three times a week. For additional information contact orders@ihsinfo.org.

Shipping Options for Destinations within the United States
(Typical times from UPS' acceptance of parcel for shipping)

• UPS Ground - Delivery within 2-5 days to all 50 states and Puerto Rico 
• UPS Second Day - Delivery by the end of the second business day to all 50 states and Puerto Rico, with some limitations in Alaska and Hawaii
• UPS Next Day Saver - Delivery by end of day on next business day in the 48 contiguous States and limited addresses in Alaska and Hawaii 

Shipping Options for Destinations Outside the United States
(Typical times from UPS' acceptance of parcel for shipping)

• UPS Worldwide Express - Delivery within 1-3 days by 12 noon
• UPS Worldwide Saver - Delivery within 1-3 days by end of day

We will refund your online book purchase if you:

• Return new books and unopened merchandise in their original condition.  Shrink-wrapped products must be unopened.
  Used or damaged books cannot be returned. Any access codes contained in your purchase must be unredeemed to be eligible for a refund.
• Include your receipt/packing slip (titled “Invoice”) and a written explanation for the return.
• Return within 21 days of the shipment date listed on your packing slip.
• Ship all returns to: IHS, 33900 8 Mile Rd., Suite 101, Farmington, MI 48335

Note:

• Shipping charges are not refundable.
• Returns made to IHS within 21 days of the shipment date will be refunded in the form of the original payment method.
• Lost your packing slip? Please contact IHS at 734.522.7200 to obtain your order number and return instructions.
• You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (5 to 10 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
• Membership Certificates, "Have You Heard Brochures," and e-books are non-refundable.